Privacy Policy

Troopster Privacy Policy



PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE PRIVACY POLICY BELOW.  IF YOU DO NOT AGREE TO THE PRIVACY POLICY BELOW, DO NOT ACCESS THIS WEBSITE.  By accepting this Privacy Policy, you also agree to our Terms of Service, which also governs your visit to this site and which is incorporated by reference into this Privacy Policy.


Your privacy is important to Troopster. We have prepared this Privacy Policy to provide you with information about how we collect, use, share, and protect your personal information. This Privacy Policy applies to the collection, use and sharing of personal and other information through the site.


What do we do with your information?


Information We Collect


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.  We also collect information that you voluntarily submit to us through the site, such as when you sign up for our newsletter, volunteer or donate, request a care package, post to our blog, apply for a job, or submit an inquiry about becoming a sponsor or partner.


When you browse our online store and site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


Information Uses


We may use the information we collect to:


  • Provide you with the services or products that we offer on this site;

  • Respond to your inquiries, requests, or other service-related purposes;

  • Communicate with you to administer the site and our services, including notifying you about any updates, changes, or additions to this Privacy Policy;

  • Enhance your experience with us, such as tailoring the site content to your preferences or developing new products or services based on your interactions with this site;

  • Carry out any specific purposes for which we have obtained your prior consent; or

  • Conduct any other legitimate business activities not otherwise prohibited by law.


Information Sharing / Disclosure


We may share information about you with relevant and appropriate third parties in the following situations:


  • To our service providers that perform functions on our behalf;

  • To protect or enforce our rights or property, to protect your safety or the safety of others, or to investigate, prevent, or take action against fraud or other illegal activities;

  • In response to legal process or as otherwise required by law; 

  • In the event that Troopster goes through a business transition or corporate transaction, such as a merger, capital investment, acquisition by another organization, or sale of all or a portion of its assets; or 

  • To conduct any other legitimate business activities not otherwise prohibited by law.

Notwithstanding anything else in the Privacy Policy, we may share aggregate or non-personally identifying information about the users of the site with third parties for marketing, advertising, research, or other business purposes.






Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.




If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (


Third party services


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Third Party Links


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.




To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.




Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

  • Session id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

  • Shopify visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

  • Shopify uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
    Cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

  • Secure_session_id, unique token, sessional storefront_digest, unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.

Tracking Technologies


We may also collect information during your visit to the site through our online tracking technologies, which may include cookies, digital fingerprints, embedded web links, and other information-gathering tools. These tools collect certain traffic information that your browser automatically sends, such as your browser type and language, access times, and the address of the website from which you arrived. They may also collect information about your IP address, click stream behavior (e.g., the pages you view, the links you click, and other actions you take in connection with the website or “powered by” websites) and product information. 

For more information about cookies, please visit


For example, we use Google Analytics to generate statistical and other information about the use of the site by means of cookies. To learn more about Google’s privacy policy, please visit: You can also learn more about how to opt out of the collection and processing of such information by Google by visiting this website:


In addition to session based cookies (i.e., cookies that store information in a temporary memory location that is deleted when you end your session or close your web browser), we may utilize persistent cookies for analytics and marketing purposes. These persistent cookies, which may be our own first-party cookies or third-party cookies of our service providers, help us better analyze and customize our users experience as well as deliver interest based and retargeting advertisements on websites throughout the Internet. These third parties may collect personally identifiable information about your online activities over time and across different websites when you use the site. You have the ability to control certain behavioral and interest based marketing. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. In addition to opting out of cookies directly through your browser, you can view and opt out of certain cookies by entities that participate in the following opt-out programs: or However, please note that disabling cookies may prevent you from taking advantage of certain features on the site. 


Even if you disable tracking, keep in mind that you may still receive interest-based advertising from third parties with whom your information had been previously disclosed or advertising from third parties that is not based on your interests and preferences.


This site does not respond to browser “Do Not Track” signals.


Age of Consent


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


Changes to this Privacy Policy


We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website, as indicated by the “Last Updated” date located at the end of this Privacy Policy. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


Question and contact information


If you would like to ask questions about any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at or write to us at: PO Box 85073, PMB 92477, Richmond, Virginia, 23285-5073.


Last Updated: 2022